F.A.Q.

Which Incredible Love product should I try first?

Our day/night duo lip kit is a favorite! Find it HERE.

 

Where is my order?

Orders ship within 3-5 days after placement. Standard shipping takes 3-7 business days. After placing your order, you will receive an email confirmation with the tracking number.If you did not receive a confirmation email, we may have the wrong email address for you. Please call xxx-xxx-xxxx to update your information.

 

Are your products tested on animals or do they contain harmful ingredients

Our products aren’t tested on animals and are paraben-free, non-comedogenic, and hypoallergenic.  

 


How long does the liquid lipstay stay on for?

Our matte liquid lipstays last for approximately 12 hours and remain on even after eating and drinking.

 

Is ‘Incredible Love’ sold in any retail stores?

Incredible Love is not sold in any retail stores. Our products are only available online in the Incredible Love store.  

     

    What is your Return & Exchange policy?

    Your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Incredible Love online, you may return the unused portion for exchange or a refund. We’ll even pay for the return shipping fee. :-)

     

    Do you ship internationally?

    Yes, we do! We are happy to tell you that we provide a flat rate of $30.00 to ship an order to nearly anywhere in the world.

     

    My item arrived damaged. What should I do?

    If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1800xxxxxxx.


    I received the wrong product, can I return it?
    Contact us via our toll-free number and we will assist you.